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I hate that I just had to do that. I am a nice person who likes things harmonious and I hate having conflict. First of all I totally suck at it - it always comes out the wrong way, and secondly, someone will get in shit, and I hate being a narc.
Or will they? Will they just scoff and say "that girl is so high maintenance - she just expects us to run circles around her - who does she think she is?" Are they all having a good laugh? Or do they hate me even more now that I've had to rat them out? Does the doctor even know? I doubt A would voluntarily tell him that they dropped the ball. My impression is he's a bit of dick for a boss...I have seen him get short with his staff - he's rolled his eyes in anger in my direction...those times you can cut the tension with a knife, and I've often thought to myself "I'd hate to work here."
I called and knew A would answer the phone. She's not a nurse - she's the office co-ordinator. It went like this...
A: Dr. A's office?
L: Hi A, it's LM.
A: Oh hi dear, how are you?
(this is where it all goes down hill)
L: Fine. A, don't you normally follow up after a surgery? I was told I would get a phone call the night of, and I was told I would DEFINITELY get a call the next day...and nothing. No one has contacted me from your office.
(silence)
A: Oh... I'm... so sorry sweetie... how are you feeing now?
L: Actually I don't feel very good at all. I've been nauseated and exhausted. I have a foreign object in my body and I am calling to find out when I can get it out.
A: Let me call you back sweetie.
L: (grrrr stop calling me sweetie) Ok.
She called back to say that the longer the balloon is in the better...BECAUSE "it was a very difficult procedure". REALLY? I hadn't realized. I said "speaking of, I really don't know what happened during the procedure -why did it take 3 hours? Was it not supposed to be 40 minutes?" She said yes, but that it was "a very difficult procedure." She said that the doctor explained everything to Chris. Uh, Chris isn't a doctor - he's the spouse of a patient. I would rather hear it from the horse's mouth.
So nothing resolved really/no reprocussions for them...she'll probably whisper it to G (Bloodwench) that she forgot to follow up and G will get her nose out of joint again and act like she did nothing wrong, and ONCE AGAIN I'll be made to feel the asshole, the trouble maker, the high maintenance one.
Lose/lose.